Free Cancel Subscription Email Template

A ready-to-use cancel subscription email template for confirming cancellations, collecting valuable feedback, and strengthening customer connections. Easily customize this cancel subscription email template to finalize cancellations while gathering insights and maintaining a positive brand image.

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What are cancel subscription emails?

These emails are sent to customers who have opted to end their subscription to a product, service, newsletter, or membership. The goal of cancel subscription emails is to communicate clearly about the cancellation, maintain a positive relationship, and sometimes encourage the customer to reconsider by highlighting benefits or inviting them to return in the future.

Text version of cancel subscription emails

Template for Service Subscription Cancellations

Subject: Your [Service Name] Cancellation Request

Dear [Customer Name],

This email is to let you know that we have received your request. You asked to cancel your [Service Name] subscription on [date]. We're sorry to see you leave and thank you for your business. We know that things can change sometimes.

[If applicable, insert: We are working on a refund of [refund amount] to your original payment method. Please wait [number] business days for the money to show up in your account.] Your account will be deactivated on [account deactivation date]. After this date, you will no longer have access to [service name].

We want to hear from you. Please share your thoughts about your time with [service name]. Your feedback helps us improve our services in the future.

Sincerely,

[Your Company Name]

Template for Digital Content Subscription Cancellations

Subject: We're Sad to See You Go!

Dear [Customer Name],

We are sorry to know that you canceled your [Digital Content/Publication Name] subscription. We always want to give our readers the best content, so your feedback is very important to us.

Could you take a moment to let us know why you made this decision? Your thoughts help us make [Digital Content/Publication Name] better for our future readers. [Insert link to short survey here, if applicable]

Your subscription will end on [Subscription end date]. Until that time, enjoy any content you haven't read or check our archives for things you may have missed. If you choose to come back, we would love to welcome you again.

Best regards,

The [Digital Content/Publication Name] Team

Template for Membership Cancellation Requests

Subject: [Confirmation Email] Membership Cancellation

Dear [Customer Name],

This email is to confirm that we have canceled your membership with [Organization Name]. Your membership will end on [Membership end date]. You will not have any more charges.

We are sad to see you leave, [Customer Name]! We have enjoyed having you as a member. We wish you all the best in the future. If you are willing, please share your feedback about your experience with us. Your thoughts are important to us as we aim to make our services better for future members.

Thank you,

[Organization Name]

Highlights of Payment confirmation Email Template

Easily customizable
Clear, engaging design
Clean layout that enhances readability and engagement.
The template adheres to all email accessibility guidelines.

How to Customize the Subscription Email Template

Click 'Use this Template.'
Sign in or create an account.
Customize the template: Modify content, personalize the message, and add interactive widgets like a form to get feedback from customers.
Preview and save.

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