Account Cancellation Form Template

What is an account cancellation form?

An account cancellation form is a digital form that allows users to request the termination of their account or subscription. It typically collects user information and feedback on the reason for cancellation to aid in improving services and customer satisfaction.

Important fields to include in an account cancellation form

Here are some key fields that you can include in your account cancellation form. You can customize these fields according to your specific needs.

Field Name	Why to Collect	Compulsory/Optional	Input Type
Email address	To identify the account being canceled	Compulsory	Email
Primary reason for canceling	To gather feedback for improvement	Compulsory	Dropdown
Frequency of product usage	To understand user engagement	Compulsory	Dropdown
Satisfaction rating	To gauge overall customer satisfaction	Compulsory	Rating
Need for data export	To assist users with data backup	Compulsory	Radio buttons
Confirmation of cancellation	To ensure user awareness of consequences	Compulsory	Radio buttons
Suggestions or feedback	To gather user input for future improvements	Optional	Text
Consideration for re-subscribing	To understand potential for future business	Optional	Dropdown

How can I create an account cancellation form?

You can create an account cancellation form using any online tool that allows you to create forms, like Google Forms, Typeform, etc. You can also use Mailmodo to create and send forms in your emails.

How can I send an account cancellation form in an email?

Before we get into the how, let’s understand the why.

Why should you send this form in an email?

Inserting your account cancellation form in your emails allows you to reach out to your existing email list and have them fill out the form within the email itself. This reduces friction and cuts down on multiple steps like redirects, logging in to another page, etc., increasing the number of submissions.

For example, Razorpay increased their survey responses by 257% by emailing feedback forms using Mailmodo.

Now, let’s come to the how.

If you want to send this account cancellation form in an email, you can use Mailmodo. Mailmodo is an all-in-one interactive email marketing platform that lets you create and send such interactive forms in email without any coding. Here’s an interactive demo to get you started.

How to increase submissions for your account cancellation form

You can increase the submissions of your account cancellation form by making them user-centric and easy to complete. We’ve created an exclusive guide that discusses 12 things you can do to increase form submissions.