Hotel Feedback Form Template

What is a hotel feedback form?

A hotel feedback form is a digital form that enables guests to provide their opinions and experiences about their stay at a hotel. It collects valuable feedback, ratings, and comments from guests, helping hotel management to improve services and enhance customer satisfaction.

Important fields to include in a hotel feedback form

Here are some useful fields that you can use in your hotel feedback form. Customizing these fields according to your needs is key to improving customer satisfaction.

Field Name	Why to Collect	Compulsory/Optional	Input Type
Your Name	To address the customer correctly	Optional	Text
Room Number	To identify specific rooms for issues	Compulsory	Text
Cleanliness Rating	To gauge cleanliness satisfaction	Compulsory	Rating
Staff Rating	To evaluate customer service	Compulsory	Rating
Overall Room Rating	To assess room quality	Compulsory	Rating
Overall Hotel Rating	To measure overall satisfaction	Compulsory	Rating
Any Feedback	To gather specific comments or suggestions	Optional	Text
Recommend to Others	To determine the likelihood of recommendation	Compulsory	Radio buttons

How can I create a hotel feedback form?

You can create a hotel feedback form using any online tool that allows you to create forms, like Google Forms, Typeform, etc. You can also use Mailmodo to create and send forms in your emails.

How can I send a hotel feedback form by email?

Before we get into the how, let’s understand the why.

Why should you send this form by email?

Inserting your hotel feedback form allows you to reach out to your existing email list and have them fill out the form within the email itself. This reduces friction and cuts down on multiple steps like redirects, logging in to another page, etc. This results in an increase in the number of submissions.

For example, Razorpay increased their survey responses by 257% by emailing feedback forms using Mailmodo.

Now, let’s come to the how.

If you want to send this hotel feedback form in an email you can use Mailmodo. Mailmodo is an all-in-one interactive email marketing platform that lets you create and send such interactive forms in your emails without any coding. Here’s an interactive demo to get you started.

How to increase submissions for your hotel feedback form

You can increase the submissions of your hotel feedback form by making them user-centric and easy to complete. You can check out our exclusive guide that discusses 12 things you can do to increase form submissions.