Order Cancellation Form Template

What is an order cancellation form?

An order cancellation form is a digital form that enables customers to request the cancellation of a previously placed order. Customers provide their order details, reasons for cancellation, and any additional information required by the company to process the cancellation request efficiently.

Important fields to include in an order cancellation form

Here are some key fields that you can include in your order cancellation form. You can customize these fields according to your specific needs.

Field Name	Why to Collect	Compulsory/Optional	Input Type
Full name	To verify identity and process cancellation	Compulsory	Text
Email address	To communicate cancellation confirmation	Compulsory	Email
Mobile number	To contact in case of cancellation issues	Compulsory	Phone number
Order ID	To identify the specific order being canceled	Compulsory	Text
Reason for canceling	To understand customer feedback and improve service	Compulsory	Dropdown
Other reason	To capture additional feedback if "Other" is selected	Conditional	Text
Refund or replacement	To determine customer preference for resolution	Compulsory	Dropdown

How can I create an order cancellation form?

You can create an order cancellation form using any online tool that allows you to create forms, like Google Forms, Typeform, etc. You can also use Mailmodo to create and send forms in your emails.

How can I send an order cancellation form in an email?

Before we get into the how, let’s understand the why.

Why should you send this form in an email?

Inserting your order cancellation form in your emails allows you to reach out to your existing email list and have them fill out the form within the email itself. This reduces friction and cuts down on multiple steps like redirects, logging in to another page, etc., increasing the number of submissions.

For example, BluSmart saw a 35% increase in responses by sending interactive emails using Mailmodo.

Now, let’s come to the how.

If you want to send this order cancellation form in an email, you can use Mailmodo. Mailmodo is an all-in-one interactive email marketing platform that lets you create and send such interactive forms in email without any coding. Here’s an interactive demo to get you started.

How to increase submissions for your order cancellation form

You can increase the submissions of your order cancellation form by making them user-centric and easy to complete. We’ve created an exclusive guide that discusses 12 things you can do to increase form submissions.