Email remains a cornerstone of business and personal communication, and response times can significantly impact relationships and productivity. In this article, we'll delve into the fascinating world of email response time statistics. Discover how quickly emails are typically answered, the factors that influence response times, and strategies to optimize your own email communication.
How did we collect this data?
We compiled these statistics from credible sources, including reputable platforms like Statista, as well as comprehensive marketing reports from various renowned email marketing platforms. Our commitment to data accuracy ensures the reliability of the information we provide.
10 Email Response time Statistics
Here’s a list of latest phishing email statistics worldwide to help you comprehend how this cybercrime is impacting the world around you.
The average email response time is 12 hours (Source: SuperOffice)
62% of companies do not respond to customer emails (Source: SuperOffice)
The slowest response time is longer than 8 days (Source: SuperOffice)
The average response time for a customer or potential customer emailing a corporate business is 36 hours (Source: Time to Reply)
56% of companies that respond to emails do so within 12 hours (Source: Chatdesk)
90% of customers rate an "immediate" response as essential or very important when they have a customer service question (Source: Help Scout)
60% of customers define "immediate" as 10 minutes or less (Source: Help Scout)
Timing your emails right can increase conversions by 49%. (Source: ServiceBell)
Businesses can see a 15% churn increase with slow lead response time. (Source: ServiceBell)
A 1-minute response time can lead to 391% more conversions. (Source: ServiceBell)
💡 Related guide: How to Find the Best Time to Send Emails
Takeaway
Understanding the trends and benchmarks in email response times can empower individuals and businesses to enhance their email strategies. Whether you aim to improve customer service, boost productivity, or simply maintain strong professional relationships, these statistics offer valuable insights. If you think any of these statistics are inaccurate or irrelevant in any form or if you want to submit any relevant statistics, please email us at enquiries@mailmodo.com.
What you should do next
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Talk to an email expert. Need someone to take your email marketing to the next level? Mailmodo’s experts are here for you. Schedule a 30-minute email consultation. Don’t worry, it’s on the house. Book a meet here.
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What should you do next?
You made it till the end! Here's what you can do next to grow your business:
Get smarter with email resources
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Do interactive email marketing with Mailmodo
Send forms, carts, calendars, games and more within your emails to boost ROI.
Consult an email expert
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