15 Best Social Media Monitoring Software
Are you looking for a Social Media Monitoring Software for your business? You have come to the right page. This guide will help you discover the best Social Media Monitoring Software and along with a deep dive into their features, pricing, rating, etc.
What is Social Media Monitoring Software?
Social media monitoring software tracks and analyzes social media conversations, providing insights into customer sentiment, identifying trends, and monitoring brand mentions. These tools allow businesses to monitor their brand reputation and respond quickly to customer inquiries or complaints on social media platforms. Additionally, social media monitoring software enables businesses to track competitors, industry leaders, and key influencers, providing valuable information for strategic decision-making.
How Social Media Monitoring Software work or function?
Social media monitoring software functions by analyzing various social media platforms to track mentions and conversations relevant to a brand or company. It allows users to identify trends, monitor customer feedback, and engage with their audience in real-time. With its ability to provide comprehensive insights into brand reputation and customer satisfaction, social media monitoring software has become an essential tool for businesses across industries.
Benefits of Social Media Monitoring Software?
Benefits of social media monitoring software:
- It helps to track brand reputation and measure the effectiveness of social media efforts.
- The software provides valuable insights into consumer behavior and preferences, which can be used to inform marketing strategies.
- It enables timely response to customer inquiries and feedback, improving customer satisfaction and loyalty.
- Social media monitoring software assists in identifying influencers and engaging with them to promote brand awareness.
- The software helps to identify opportunities for brand partnerships and collaborations.
- Overall, social media monitoring software empowers businesses to make data-driven decisions and maximize ROI on social media marketing efforts.
How we curated this list
We conducted extensive research to identify a wide range of software options within each category. This involved exploring online resources, industry publications, software directories, and user reviews. Please note that the pricing and features mentioned here are subject to change. We recommend you to visit the product website for the latest information before making a decision.
Product Description
Reimagine how social media can grow your business with Sprout Social. See our social media management tools in action. Start your own free trial today.
Pros and Cons
- Unified social inbox for streamlined monitoring and engagement efforts.
- Effortless planning, management, and delivery of social content and campaigns as a team.
- Access to rich social data and analytics to drive strategic decision making across the business.
- No information on pricing or cost of the product.
- Limited information on the features and functionality of the product.
- The product does not specialize in any particular social media network or industry.
Product Description
Ahorra tiempo y crece en las redes sociales con Hootsuite, tu arma secreta integral de programación, gestión y análisis de redes sociales. ¡Pruébalo gratis!
Pros and Cons
- Hootsuite makes it easy to manage social media in one place, which can save time and improve efficiency.
- The platform offers customizable streams that enable users to monitor trends and stay abreast of their competitors and customers.
- Hootsuite provides actionable insights on the best times to post, which can help businesses maximize engagement.
- Pricing for Hootsuite may be a barrier for some users, especially those operating on a tight budget.
- Although Hootsuite offers several useful features, not all of them may be relevant or necessary for every business.
- Some users may find the platform to be overwhelming or difficult to navigate, particularly if they are not familiar with social media management tools.
Product Description
Zoho Social is a social media management tool that helps businesses and agencies grow their presence on social media. Signup for free. No credit card required.
Pros and Cons
- Zoho Social offers advanced scheduling tools, such as SmartQ predictions, that help users find the best time to post to reach their audience when they are most active.
- The software features an intuitive brand health dashboard that gives users a snapshot of their engagement rate and analyzes sources of traffic, distribution of clicks across social profiles, and other metrics to enhance the effectiveness of their content.
- Zoho Social provides powerful and seamless integrations with other Zoho products, such as Zoho CRM and Zoho Desk, as well as with Canva, allowing for the easy creation of visually appealing designs.
- Zoho Social's pricing plans may not be affordable for small businesses or individuals starting out in social media management.
- The software supports a limited number of social media platforms compared to some competitors.
- Zoho Social's reporting and analytics features may not be as in-depth or customizable as some users may want.
Product Description
Break through the noise with Meltwater: Media Intelligence, Consumer & Sales Intelligence, Social Listening, Influencer Marketing, and more.
Pros and Cons
- Provides a suite of diverse tools such as Media Intelligence, Consumer Intelligence, and Sales Intelligence.
- Offers unlimited discovery to unlock insights for confident decision making.
- Provides peer-to-peer support and always-on learning with mAcademy and mCommunity.
- No clear indication of pricing on the website.
- The website contains a lot of technical jargon which may be difficult for the average consumer to understand.
- It may be overwhelming to navigate and choose the most appropriate tool from the diverse range of products offered.
Product Description
Looking for the best online reputation management services? ✓ We turn customers into local advocates by building your brand's online & digital reputation.
Pros and Cons
- The software centralizes all consumer feedback from acquisition to loyalty, making it convenient for businesses to manage.
- Reputation has helped clients grow their Google Review volume and reputation score, indicating its effectiveness.
- Reputation offers multiple solutions, including competitive intelligence, that can help businesses improve their online presence, increase sales and better understand their customers.
- No pricing information is provided in the passage, so it is unclear how affordable the software is.
- There is also no information on how easy or difficult it is to set up and use Reputation, which could be a drawback for some businesses.
- As a software solution, Reputation may not be a suitable fit for businesses that prefer a more hands-on, personal approach to managing their online reputation.
Product Description
Understand and engage with your customers at the speed of social with Brandwatch, the social suite built for our fast-moving world.
Pros and Cons
- Provides a comprehensive guide to building a social media strategy for brands.
- Offers a suite of tools for social media management, influencer marketing, brand management, crisis management, and customer care.
- Provides customer and market insights that can help brands understand consumer needs and predict emerging trends.
- May be overwhelming for small businesses that don't have a big social media presence or a large budget.
- May require some technical expertise to use all the features of the suite effectively.
- May not be suitable for businesses that don't rely on social media for marketing or customer engagement.
Product Description
Turn the algorithm into a friend. Make your business visible online with 55+ tools for SEO, PPC, content, social media, competitive research, and more.
Pros and Cons
- The Semrush platform provides a complete set of online marketing tools to help streamline different aspects of digital marketing such as SEO, content marketing, competitor research, PPC, and social media marketing.
- Users can access over 24 billion keywords for 130 countries, track SERP positions, and get recommendations to improve their content to increase search rankings.
- Semrush is an award-winning tool trusted by 30% of Fortune 500 companies as their go-to marketing tool, making it a reliable choice for businesses.
- Semrush might not be suitable for small businesses or startups with limited budgets as its pricing plans can be expensive.
- The platform offers a vast amount of data and can be overwhelming for inexperienced marketers who might find it difficult to interpret the results.
- Semrush might not be suitable for businesses that only focus on one specific area of online marketing, as they will have to pay for features they might not use.
Product Description
An easy to use Social Media Management Software that allows you to stay organized, save time, and easily manage your inbox, publishing, reporting, monitoring, and team collaboration tools.
Pros and Cons
- Agorapulse has an all-in-one social media management solution with features such as inbox, publishing, monitoring, and reporting tools.
- Their customer support is rated #1 on various review sites, and they have a fast response time of 30 minutes.
- The pricing is flexible and provides value for individual users and growing teams.
- While Agorapulse can be a comprehensive solution, it may not have the depth and breadth of features as some of its competitors like Hootsuite.
- Agorapulse's social listening feature may not provide as much comprehensive insights and data as some competitors in the market.
- Agorapulse does not currently support as many social media networks as some competitors.
Product Description
Elevate your brand story on social media. Collaborate with your clients and teams to plan, post, and measure the success of content on every platform.
Pros and Cons
- Sendible allows for white-labeling, which can help build trust with clients and generate more revenue.
- Sendible offers a branded social media management platform, which can help agencies focus on being creative while outperforming competitors.
- Sendible offers affordable pricing plans that decrease in cost as more profiles and users are added on.
- Sendible may not have as many features as some of its competitors.
- Sendible's reporting system may be limited compared to other social media management platforms.
- The learning curve for using Sendible may be steeper for those who are new to social media management.
Product Description
Get instant access to mentions & insights across social media, news, blogs, videos, forums, podcasts, reviews, and more.
Pros and Cons
- Provides access to online mentions across social media, news, blogs, videos, forums, podcasts, reviews, and more.
- Offers advanced sentiment analysis to segment positive, negative, or neutral mentions.
- Includes a mobile app for easy monitoring and tracking on-the-go.
- The pricing might not be affordable for small businesses or individuals.
- The sheer amount of data collected might become overwhelming and difficult to manage for some users.
- It might miss out on some important mentions or hashtags that are not tracked by the software.
Product Description
YouScan is an AI platform for Social Media Listening and Image Recognition that helps businesses tune into their customers’ online conversations.
Pros and Cons
- Powerful visual listening capability for analyzing user-generated images from over 500K sources to gain insights on customers.
- AI-powered social media listening assistant, Insights Copilot, makes it easier to find insights faster.
- Provides a comprehensive range of services, from crisis management to market research and influencer marketing.
- Pricing information is not provided on the website.
- Lack of information on data privacy and security measures.
- Need for some technical expertise to make the most of the AI-powered capabilities that are offered.
Product Description
SOCi is the marketing platform for multi-location brands. We empower businesses like Ace Hardware, Sport Clips, and Anytime Fitness to connect with local audiences across every marketing channel.
Pros and Cons
- SOCi provides a centralized platform for multi-location brands to scale marketing efforts across all digital channels.
- The platform empowers local marketers to focus on what matters most and provides solutions to address the complex workflow needs of property management.
- SOCi offers a variety of products such as social engagement, listings, local pages & locator, reviews, ads, chatbots, and listening capabilities catering to multiple industries.
- SOCi may not be suitable for businesses that do not have multiple locations as the platform is designed for multi-location brands.
- The pricing of SOCi's services is not readily available, so it may not be feasible for small businesses with limited budgets.
- SOCi's services may require a learning curve for businesses that are new to using marketing platforms, which could impact their efficiency in the initial stages.
Product Description
Lucidya is a tool for social media analytics powered by artificial intelligence and big data solution. lucidya have many uses like market research, benchmarking, crisis management , product development ..etc
Pros and Cons
- Lucidya is a powerful and intuitive solution that provides social listening features.
- Lucidya offers unparalleled precision in measuring marketing campaigns and generating leads from social media with impressive conversion rates.
- Lucidya empowers businesses to understand and better serve their customers using industry-leading AI built for the Arab world.
- The product may be tailored to Arab brands and may not work as well for brands outside this region.
- It is not clear exactly how Lucidya's AI engine analyzes content in different Arabic dialects and slang.
- The product may require a dedicated Customer Success Manager to ensure businesses are getting the most out of the platform, which could result in additional costs.
Product Description
Oktopost is a B2B social engagement suite that supports modern data-driven organizations. Reach your B2B marketing goals. Book A Demo.
Pros and Cons
- Powerful social analytics to measure post impact, campaign performance, and network metrics.
- Option for social listening to discover trends and gain insights for refining marketing strategies.
- Employee advocacy tool built-in to amplify a brand's reach by turning employees into brand advocates.
- No information on pricing available, making it difficult to determine cost benefits.
- No mention of specific social media platforms that Oktopost can integrate with other than TikTok.
- No information on the level of customer support available or user reviews available.
Product Description
Mentionlytics is a powerful social media monitoring tool that tracks brand mentions, competitor activity and product performance. It collates information from across the web - including news sites, forums and social media platforms - to provide a comprehensive overview of your online presence. With its intelligent features and easy-to-use interface, Mentionlytics is an essential tool for managing your digital reputation.
Pros and Cons
- Comprehensive monitoring: The product can monitor mentions of your brand, products, competitors, and industry across social media, online news, blogs, and other websites.
- Interactive platform: The product allows you to join conversations about your brand and products in real-time, reply to tweets from customers and experts, and comment on blog posts to spread the word about your brand.
- Customizable reports: You can create beautiful and customized monitoring reports with clear and actionable insights to help you improve your web and social presence.
- Limited free trial: The free trial of the product is only for 14 days, which may not be enough time to fully evaluate the product.
- Reliance on data: The product requires relevant data to work effectively, which means that if your brand or industry has limited online activity or presence, the product may not be as helpful.
- Additional cost for features: The product has different pricing plans, and some advanced features such as sentiment analysis, data studio integration, and Slack alerts may require an additional cost.
Frequently asked
questions
The best social media monitoring software depends on your business needs. Some popular options include Hootsuite, Sprout Social, and Brandwatch. Evaluate features such as real-time monitoring, sentiment analysis, and reporting, as well as pricing, scalability, and integration capabilities to find the software that aligns with your requirements.
Social media monitoring software enables businesses to track brand mentions, monitor competitors, identify consumer sentiment, and measure campaign effectiveness. It provides real-time insights, helps improve customer service, supports reputation management, and enables data-driven decision-making.
The common use of social media monitoring software is to track and analyze brand mentions, engagement, and customer sentiment across various social media platforms. It helps businesses to monitor their online reputation, conduct competitor analysis, identify potential leads, and improve customer service. It also provides features for scheduling, publishing, and reporting to streamline social media management.
When choosing social media monitoring software, consider features like real-time monitoring, sentiment analysis, competitor analysis, influencer identification, keyword tracking, customizable reports, social listening, integration options, ease of use, and customer support. These features will help you effectively monitor and analyze social media conversations related to your brand or industry.
Social media monitoring software is used by a range of industries, including e-commerce, healthcare, finance, retail, and more. This versatile tool helps businesses track and analyze online conversations to monitor brand reputation, identify opportunities for engagement, and improve overall customer experience.
The cost of social media monitoring software can range from free plans with limited features to monthly subscriptions starting at $10 to $500 or more, depending on features and level of service required.
Yes, there are free social media monitoring software tools available. Some popular options include Hootsuite, TweetDeck, and Mention. These free plans often have limitations on features or number of social media accounts that can be monitored. However, they can be a good starting point for small businesses or those with basic social media monitoring needs.
Social media monitoring software generally requires basic computer skills and understanding of social media platforms. The software offers intuitive interfaces, pre-designed templates, and reports. However, more advanced features or customizations may require technical knowledge or support assistance. Overall, social media monitoring software is designed to be user-friendly.
How to use this page to find the right software
Identify your needs and requirements from the software. Consider factors like functionality, features, platform compatibility, budget, and any specific industry or personal preferences.
Based on your needs, prioritize the features or functionalities that are essential for your software.
Explore the website link of each software to gather more detailed information about it.
Still not sure?
Discuss you software needs in our community of experts. Join Marketing Tribe ->
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